![]() So to avoid this, you should confirm the delivery address with the customer and double-check the label for errors before shipping.Īfter some packages are delivered, especially some valuables, the recipient's signature is required to confirm the delivery, which is beneficial to prevent the package from being stolen. At this time, the carrier may contact the user to change the delivery address, return the package to the sender, or direct delivery to the wrong address. If the shipping address on the package label is incorrect, incomplete, or undeliverable, the chances of a delivery exception go up dramatically and your carrier won't be able to deliver on time. But for whatever reason, delivery exceptions can lead to customer frustration, so it's your job to address a delivery exception and make sure it doesn't create a negative experience for your customers. Whether you're working with FedEx, USPS, or another shipper, delivery exceptions are inevitable. Packages can be delivered abnormally for some reasons, sometimes due to errors in transit, but they are usually due to environmental factors (such as severe weather), customs delays, incorrect recipient addresses, delivery attempts during the absence, there will be delivery exceptions. Here’s everything you need to understand, handle, and minimize delivery exceptions as a business owner.Ī delivery exception is when a package experiences delays in transit. As a qualified seller, you should understand what delivery exceptions are and how to deal with them, which is important for creating lifelong customers.ĭelivery exceptions are an unfortunate part of doing business, but the good news is they aren’t completely outside of your control. But we have to take some steps to avoid our customers leaving bad reviews. There are many reasons for delivery exceptions, we cannot completely avoid. But if the courier does not mark the order as "delivered", but "delivered abnormally", are you confused about what to do next? Research shows that completing delivery activities as soon as possible and bringing customers a high-quality logistics and transportation experience can bring more repeat customers to your store and increase store turnover.īut in the time after the customer places the order, all you can do is send the package out, hand it over to the logistics provider, and wait for the status of the item to show "delivered".
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